These Terms & Conditions (“T&C”) govern the legal relationship between you (“Customer”) and Sarah Will and Cheryl Schuberth (“Providers”). Contact: hello@design-for-flow.com  Tax ID: Z3415382W (Sarah Will). By purchasing or accessing Design for Flow (the “Program”), you agree to these T&C.

1. Definitions

• Agreement: any offer, invoice, checkout, or other arrangement between the providers and the Customer.

• Customer: any individual or organization entering into an Agreement.

• Program: the Design for Flow cohort-based masterclass, including live sessions and included resources.

• Platform: the online environments used to deliver the Program (GoogleMeet, Google site).

• Materials: content, templates, slides, videos, and tools provided within the Program.

• Access Period: the time you can access recordings and Materials as set out below.
  
  
  

2. Applicability

2.1 These T&C apply to all Agreements concerning the Program and use of the Platform.

2.2 Before entering the Agreement, essential terms and these T&C are made available via the website or email; by purchasing, you accept them.

2.3 Deviations apply only if agreed in writing.

2.4 We may update these T&C for future cohorts; the version at your purchase date applies to you.

2.5 If any provision is invalid, the remainder remains effective; invalid terms will be replaced with ones that best approximate the original intent.

2.6 Any customer terms are expressly excluded unless agreed in writing.

3. Products & Services

• Design for Flow: a cohort-based learning experience focused on delivery rhythms, decision clarity, and sustainable pace.

• Includes several live sessions on Google Meet, practical templates and tools.

• Exact dates/times are shown at checkout and in your welcome email.
  
  

4. Pricing & Payment

4.1 Prices and currency are shown at checkout (VAT handling per applicable law).

4.2 Payment is due at registration via Stripe/credit card or invoice if requested. Invoice terms are due on receipt.

4.3 If payment is overdue by 7 days, access may be paused until payment is received.

4.4 Objections to invoices must be sent in writing within 14 days of receipt.

5. Consumer Rights (EU)

5.1 Consumers in the EU generally have a 14-day right of withdrawal.

5.2 By accessing live sessions or digital content during that period, you acknowledge the Program has begun and that the statutory withdrawal right may no longer apply; where exercised, access may be revoked and refunds handled per law and Section 6 below.

5.3 Outside the statutory period, refunds follow our Program policy.

6. Refunds, Cancellations, Transfers

• Full refund up to 7 days before the published start date.

• Inside 7 days: no cash refunds; a credit is issued for a future cohort.

• After the Program starts: no refunds. You may transfer your seat to a colleague up to the end of Session 2 (email us to update access).

• If we reschedule or cancel, you may choose a full refund or a credit for a future date.
  
  
  

7. Platform Access

7.1 Learning material and Templates are provided with lifetime access (subject to platform availability).

7.2 Do not share, redistribute, or commercialize any part of the Platform or Materials without written permission.

7.3 We may suspend access if misuse is suspected or confirmed.

8. Intellectual Property (IP)

8.1 All Materials (text, slides, video, visuals, templates, designs) remain the IP of the Provider

8.2 You receive a non-transferable, limited license to use Materials for your personal or internal business use only.

8.3 Copying, sharing outside your organization, reselling, republishing, or modifying Materials without permission is prohibited.

8.4 You may share your own outputs (e.g., plans you created) but not our raw Materials.

9. Conduct & Confidentiality

9.1 We maintain respectful, psychologically safe rooms; we may remove a participant who is disruptive or breaches these T&C, with a fair pro-rated credit if appropriate.

9.2 We follow the Chatham House Rule: share lessons, not identities; personal stories and sensitive information must remain confidential.

10. Termination

10.1 We may terminate an Agreement with immediate effect for: (a) payment failure; (b) material breach; (c) misuse of the Platform or brand; (d) insolvency or legal incapacity.

10.2 If termination is due to Customer default, no refunds are issued.

10.3 Fixed-term contracts are not ended early unless otherwise agreed.

11. Liability

11.1 We are not liable for indirect damages (e.g., lost revenue, reputational harm, business interruption, data loss).

11.2 Direct liability is limited to the fees you paid for the relevant Agreement.

11.3 We are not responsible for third-party websites or platforms linked from the Program.

12. Force Majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control (e.g., internet outages, illness, natural disasters, war, pandemics, legal restrictions, service-provider failures). We may suspend obligations or terminate without liability in such cases.

13. Subcontractors

We may use third-party services or subcontractors (e.g., payment processors, platforms) to deliver parts of the Program; you agree to this setup.

14. Privacy (GDPR)

15.1 Data controller: Sarah Will

15.2 What we collect: name, email, billing details, attendance, and any audio/video you voluntarily share during sessions; optional survey responses.

15.3 Why: to deliver the Program, process payments, improve offerings, and meet tax/audit obligations.

15.4 Your rights: access, correct, delete, restrict, or port your data; object to certain uses. Contact hello@design-for-flow.com.

16. Governing Law & Jurisdiction

These T&C are governed by Spanish law. Disputes will be submitted to the competent courts in Spain after good-faith efforts to resolve informally.

17. Contact

Sarah Will - The Travelling Coach

C/ Jose Manaut Viglietti 3,
46024 Valencia, Spain

hello@thetravellingcoach.com